The Strategy of Kebonpedes District Government in Improving Quality of Public Services through the Service Innovation Program

The purpose of this research was to determine Kebonpedes District government's strategy in improving the quality public services through service innovation programs. This study uses a qualitative phenomenological approach with data collection techniques observation, interviews and documentation. Data analysis performed by reduction, presentation, conclusion/verification. results were measured indicators Quinn (2003) showing that Government begins setting steps achieve goals based on formulation important issues regional development problems urgency exist district scope. Then implementation services, it is arranged directed manner standard operating procedures designed so can understand workflow services. program implemented created taking into account priorities running suit needs support an increase Bajak Deh Ah Layani Aja